Every day new technology advancements are made. Every day the knowledge we gain is changing industries. While it might come as a surprise to some, even Human Resources are being affected by these developments. Technology such as machine learning can have a significant impact on HR. Machine learning is the use of data and statistics […]
Customer service is arguably one of the most critical attributes regarding a company’s success. Whether it’s for goods or services, happy customers are likely to return, spread the word to others, and make larger purchases with each visit. Surprisingly, there are still to this day multi-billion dollar companies that haven’t placed a strong enough priority on their customers’ experiences either before, during, or after services are rendered. Technology trends that affect customer service are referred to as megatrends because they have a global impact on customers’ perceptions about a company.
Technology integration is a term that has been around for a while, initially referring to educational advancements, such as laptops and online course options for students. In the business world, technology integration follows a similar vein. While many digital integration developments were on the horizon, 2020 circumstances sped up the timeline. As a nation, we are learning to adapt to the new normal. When done correctly, tech integration can vastly improve the efficiency and bottom-line of a business.
It’s fair to say that the traditional workplace as we know it might never return. For better or worse, the circumstances surrounding the events of 2020 have caused a ramped-up version of the inevitable transition towards remote employment and a digitized world. Even in the industries that have to report to work in-person, tech trends still had to evolve sooner than expected for employees’ safety and efficiency. Here are a few workplace trends that might occur looking at 2021 and beyond.
It would be an understatement to say that 2020 presented more than a few challenges. One of the hardest adjustments for many was the concept of working from home. It has become likely that working remotely will last longer than expected, and people have had to make adjustments to the new normal. In addition to existing businesses, there are thousands of startups founded by eager and enterprising entrepreneurs operating under the reality of an increasingly popular flexible workspace industry.
Business Technology is a modern-day catchall term that refers to the many ways companies run their operations and organizational processes using technology. Business transactions were still done by hand in the not too distant past, making work laborious and subject to human error. The concept of instantaneous business transactions was foreign. However, advancements in technology have been a game-changer for businesses of every size. Whether the solutions are customer-centric or back-end, not only are transactions faster, but the data is more secure and reliable. Some technology applications are so typical nowadays, they have become second-nature to us and are used in nearly every business across America.
For most businesses, consumer trends are the catalyst for innovation. For others, it spawns from the need to compete with new entrants into a market space. In today’s rapidly changing tech-based world, businesses are in a perpetual cycle of adaptation in order to stay competitive. Companies risk losing customers, but they also risk losing talented workers to competitors who provide opportunity and salary because they embrace tech. Keeping an open kind is crucial, as is staying up to date on the latest trends. There are several things companies can do to step up their tech game.
Artificial intelligence used to be a far-away concept written about in the sci-fi genre. Today, AI is a term that is becoming more and more commonplace as our own homes and cars become smarter. The concept of a machine acting humanlike is less of a science fiction and more of a fact. AI itself encompasses a few disciplines, such as robotics, augmented vision, and natural language processing. The influence of AI technology can be seen in sports, healthcare, manufacturing, shopping, transportation, education, communication, media, and finance.There are very few industries today that are untouched by artificial intelligence.
When people talk about business communication, they are referring to the way people interact and communicate with each other and their customers for the express purpose of aligning with the core values of a business and achieving goals that are meant to boost revenue. The effectiveness of these interactions is a strong indicator of how well a company will succeed in the long run.